Support
How can we help?
Beta · typical reply within 1–2 days
Which cards does Toploadr support?
Pokémon trading cards, in English and Japanese, across the modern and classic sets in our catalog. We're expanding coverage continuously — if a card scans wrong, tell us and we'll fix it.
Why does a card open CardMarket?
Because that's where the real price lives. Instead of showing a guessed value, Toploadr sends you to the card's exact CardMarket listing — already filtered to your country and the card's condition — so you see what it actually sells for and can buy or sell on the spot.
Does it work for graded cards (slabs)?
Right now Toploadr is built for raw singles — the cards you scan, store, and flip. Graded-slab support isn't a focus today.
How do you calculate value and profit?
We don't invent a "market value." Toploadr tracks the numbers you enter: what you paid (your invested total) and what you sold for. Your realized profit is real money in and out — not a speculative estimate.
Can I scan a whole stack at once?
Yes — scan a session of cards, then bulk-select and add them to your collection together. Faster than one at a time when you're working through a pile.
Is my data private?
Your collection is yours. We don't sell your data and we don't run ad tracking. See the Privacy Policy for exactly what's collected and why.
How do I delete my account or data?
Email info@toploadr.app from your account address and we'll permanently remove your account and collection data.
What does it cost?
Toploadr is in free beta while we build it out with the community. Any future pricing will be clear and fair — beta testers will hear it from us first.
Still stuck?
Email us — include your device and what happened, and a screenshot if you have one.